Phil Vischer: “I’m sorry.”

Fascinating tale by Phil Vischer, the man behind Big Idea Productions (Veggie Tales), of how Big Idea Productions died. There are a lot of factors that entered into it, and it’s worth reading through if you have any curiosity about the company.

Here’s a very short version of the same story, from last year.

It’s interesting how much of the debacle seems to have been caused (according to Phil himself) by his conflating a wild idea of his own (“we’re going to be a gigantic media company, like a Christian Disney”) with a divine mission/mandate.

It’s interesting because you can hardly find a guy more likeable or well meaning than Phil “Bob the Tomato” Vischer. And yet by his own admission, in this article, he did utterly, utterly irresponsible things, allowing his company to engage in really dubious financial dealings, take ridiculous risks, put its trust in unwise management plans, hide the truth about the financial straits of his company from his employees till he had to lay them off with no warning, all kinds of really horrible things. He did a lot of things that hurt a lot of people terribly, and he ended up losing everything about the company he valued and dreamed of (it passed into the hands of a completely secular media group).

And all those things are completely out of character for him — except that they all spiralled out of this confusion of a dream he came up with as an exercise in a business book with the will of God. So that all the things he did, all the risks he took, he took in a spirit of a leap of faith, trusting in providence, with the belief and hope that it would really work out in the end.

I find it interesting to read this story as a metaphor for things like, well, the Bush Administration, or the more triumphalist/empire-building religiously oriented conservative movements in general… (Not that religion is an essential part of the story — it’s possible for other things to give you the same feeling that the rules don’t apply to you, because you’ve got an inside track on reality.)

It gives me a way to empathize with some of the people involved that I would never be able to otherwise. If Bob the Tomato himself can turn into a destructive, “on a mission from God” empire builder, running his company into the ground on a mad quest for media empire… Well, I guess you don’t have to be some kind of psychopath to do the kinds of things that I see the Bush Administration as doing. All you need is to fall asleep at the wheel of self-awareness and humility long enough to take a few steps down the wrong path.

Important to keep in mind that we’re all just humans here. All of us.

Carl Rogers

I triangulated on Carl Rogers recently. Marshall Rosenberg, whose work I’ve been interested in lately, studied under Rogers. I recently picked up again a really great book on writing called Writing Without Teachers, by Peter Elbow. In the latest edition he acknowledges a huge debt to Carl Rogers. And finally, I noticed that a really wonderful book I’m reading on art by Ellen Langer, On Becoming An Artist, pays homage in its title to Rogers’ On Becoming A Person.

So I thought it was time to check out Rogers. All I knew about him was that the computer program “ELIZA” was supposed to accurately simulate Rogerian therapy: that is, he was known as somebody who advocated mechanically repeating anything the client said. That didn’t sound promising. It sounded like a silly and fairly empty technique. But then, I’d only heard about it from people who didn’t think much of it.

As it happens, from what I’ve read so far, Rogers is a really important and deep thinker, and he seems to be either the origin or an early advocate of many ideas which are very important to me.

However, the impression I am getting is that he was so influential in the sixties that his ideas were borrowed, distorted, diluted, and turned into mush, both by people who liked him and people who disliked him.

For example, you know that whole weird cliche about “trying to find yourself”? (“But dude! You’re right here! You don’t have to find yourself! Ha ha!”) That’s an out of context echo of Rogers. To Rogers, “becoming who you are” had a very specific and fairly deep meaning — it meant learning that your core, authentic self, the deep “you” that you are underneath all your positive and negative reactions to other people’s expectations of you, is a positive, “prosocial,” good person that you can trust and embrace. It was a process he had seen many times, in therapy which went well.

But “finding oneself” became this empty meaningless phrase. That happens a lot with words and phrases which an author coins to mean something unusual, which isn’t well known in the culture at large — they end up in the culture at large anyway, but emptied of their particular meanings. For example, “deconstruction” has a pretty specific meaning if you read deconstructionists, but most people haven’t, and the actual meaning of deconstruction is a thing with which the culture at large is unfamiliar and which takes a lot of explanation. So the word has been emptied of its very specific meaning and turned into a pretentious synonym for “analysis.”

I’ve seen this a lot: when you discover something really important about life, either through experience or through reading a really profound book, or whatever, it often turns out to be a cliche. But that cliche never had a real meaning to you till you discovered it yourself through other means. You may have bandied the cliche about, mocked it, or refuted it logically, all the while completely failing to grasp it.

Back to Rogers. He’s widely mocked for his “reflective listening” technique. Couple things there. First off, it’s not something you can do mechanically. The point of it is to really understand what the client is saying and to show them that you do understand. People can tell if you’re bullshitting that, and it won’t help them.

Secondly, it’s something he came up with through some hardheaded experimental technique. Rogers was one of the first people to really do empirical research on outcomes and techniques of therapy, and his work was based on his research. One of the things he did was tape therapy — lots of it — done by himself and other therapists. He studied interactions between client and therapist, and found that when a client had an insight, and the therapist responded to it by interpreting it, or clarifying it, the client shut up and stopped exploring his insight and listened to what the therapist told him. But if the therapist reflected it back at him, trying to capture it and understand it but not expand on it, then the client kept on thinking and exploring and got further.

To Rogers, a client who kept thinking was doing better in therapy than a client who sat down and shut up and let the therapist tell him what’s going on, so the logical consequence of this research was to maximize reflective listening and minimize the kinds of interactions which shut clients up.

Important things of which Rogers was a big supporter?…

  • The idea that people are basically good, not basically bad and dangerous.
  • The value of unconditional acceptance.
  • The idea that evaluation is damaging — both positive and negative evaluation.
  • Rejection of authoritarian/heirarchical relationships
  • The importance of process orientation vs product orientation
  • The “DIY” factor — the notion that the most important things come from within oneself, not from outside oneself.

Probably some other stuff I’ve forgotten.

In any case, Rogers is good stuff and the picture you get of him from summaries in textbooks and what not is completely bogus.

Psychology Today: Happy Hour

Psychology Today: Happy Hour (via MetaFilter).

Interesting stuff about what makes us happy and unhappy, and why we are very bad at predicting what will make us happy and unhappy. Interesting tidbits:

  • We seem to have an internal “happiness setpoint” that means that we tend to stay just about as happy in the face of external circumstances which one would imagine would make us much happier or sadder — winning the lottery or losing the use of your legs, say, have a remarkably small effect on your overall happiness in the long term. However…
  • We tend to get happier as we get older. On the whole, the elderly are much happier than the young, maybe partly because they’re less worried about the future cause they’ve got less of it to worry about — so they can focus on the present. Speaking of which…
  • Focusing on the present moment, being engaged with it and mindful of it, is a big key to happines. A lot of other things that make us happy or unhappy do so by making us engaged or disengaged from the present moment.

Supporting Your Web Page with Ad Revenue Less Tenable Than Ever

Remember when Google had no ads? Want to use Google without ever seeing an ad again? Just use Firefox and Greasemonkey and Customize Google.

In the war between web advertisers and web browsers who want to avoid ads, Greasemonkey is the freaking Manhattan Project. I installed it and saw what it could do and whispered, “I am become Death, the destroyer of ad revenue.”

So how can people ever afford to publish content on the web, if not via ad revenue?

Well… one way is by giving up control of the content. Bandwidth is expensive, if it’s bandwidth on a server you control. Bandwidth is cheap if you give up control and let people share in the task of distributing your stuff. Peer to peer technologies let you publish like crazy. Open source projects are never lacking for a dozen friendly mirror sites for their code. You got creative commons licensed content? No prob. Publish it on OurMedia or Archive.org. They’ll give you the storage. But you have to give up some control. Not all control. Just enough to make things easy on the sharers, to give them a stake, to give them some rights with regards to the stuff they’re helping you distribute.

That’s one way to do it anyway. There may be other ways. But the “Ad Revenue” trick is not seeming like a very viable option anymore, in light of the power of things like Greasemonkey.

Little Dose Of Reality

And while I was here at the King I talked to a young woman who was going through orientation, for her new job at BK, for minimum wage (she was frustrated to be starting at minimum after working in fast food for years), cause she’s got a baby and she couldn’t afford to buy baby wipes last week cause she was totally broke. She asked about my job programming, mentioning that her boyfriend knew a lot about computers; she was wondering if he could get a job like that. I told her how I did it, by starting with technical temp work like tech support, and moving up job by job to positions of greater technical responsibility… Even starting temp tech support isn’t bad pay and it is a good way to move up. She thought that sounded like a good idea.

The manager wasn’t sure what he was going to do, because he’d wanted her on drive through but she had an ear infection and had to have an earful of cotton and antibiotics because of an infection. He asked her for a doctor’s note about how long she’d have to have that and she said she’d try to get one but it might be tricky cause she was broke and had no insurance.

Humbled me and made me more grateful for the luck I’ve had, without particularly deserving it.